/*
 * APEX Ticket System - Styles
 * Modern Glassmorphism Design with RTL Support
 */

/* ============================================
   Variables
   ============================================ */
:root {
    /* Colors */
    --primary-50: #EEF2FF;
    --primary-100: #E0E7FF;
    --primary-200: #C7D2FE;
    --primary-300: #A5B4FC;
    --primary-400: #818CF8;
    --primary-500: #6366F1;
    --primary-600: #4F46E5;
    --primary-700: #4338CA;

    --gray-50: #F9FAFB;
    --gray-100: #F3F4F6;
    --gray-200: #E5E7EB;
    --gray-300: #D1D5DB;
    --gray-400: #9CA3AF;
    --gray-500: #6B7280;
    --gray-600: #4B5563;
    --gray-700: #374151;
    --gray-800: #1F2937;
    --gray-900: #111827;

    --success: #10B981;
    --success-light: #D1FAE5;
    --warning: #F59E0B;
    --warning-light: #FEF3C7;
    --danger: #EF4444;
    --danger-light: #FEE2E2;
    --info: #3B82F6;
    --info-light: #DBEAFE;

    /* Spacing */
    --sidebar-width: 260px;
    --sidebar-collapsed: 70px;
    --header-height: 64px;

    /* Fonts */
    --font-family: 'Vazirmatn', system-ui, sans-serif;

    /* Glass Effect */
    --glass-bg: rgba(255, 255, 255, 0.7);
    --glass-border: rgba(255, 255, 255, 0.3);
    --glass-shadow: 0 8px 32px rgba(0, 0, 0, 0.1);

    /* Transitions */
    --transition: all 0.3s ease;
}

/* ============================================
   Reset & Base
   ============================================ */
*,
*::before,
*::after {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

html {
    font-size: 14px;
}

body {
    font-family: var(--font-family);
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    min-height: 100vh;
    color: var(--gray-800);
    line-height: 1.6;
}

a {
    text-decoration: none;
    color: inherit;
}

button {
    font-family: inherit;
    cursor: pointer;
    border: none;
    background: none;
}

input,
textarea,
select {
    font-family: inherit;
    font-size: 1rem;
}

/* ============================================
   Glass Card
   ============================================ */
.glass-card {
    background: var(--glass-bg);
    backdrop-filter: blur(10px);
    -webkit-backdrop-filter: blur(10px);
    border: 1px solid var(--glass-border);
    border-radius: 16px;
    box-shadow: var(--glass-shadow);
}

/* ============================================
   App Container
   ============================================ */
.app-container {
    display: flex;
    min-height: 100vh;
}

/* ============================================
   Sidebar
   ============================================ */
.sidebar {
    width: var(--sidebar-width);
    background: rgba(255, 255, 255, 0.95);
    backdrop-filter: blur(10px);
    display: flex;
    flex-direction: column;
    position: fixed;
    top: 0;
    right: 0;
    bottom: 0;
    z-index: 100;
    border-left: 1px solid var(--gray-200);
    transition: var(--transition);
}

.sidebar-header {
    padding: 1.5rem;
    display: flex;
    align-items: center;
    justify-content: space-between;
    border-bottom: 1px solid var(--gray-200);
}

.logo {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    font-size: 1.25rem;
    font-weight: 700;
    color: var(--primary-600);
}

.logo i {
    font-size: 1.75rem;
}

.sidebar-toggle {
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 8px;
    color: var(--gray-500);
    transition: var(--transition);
}

.sidebar-toggle:hover {
    background: var(--gray-100);
    color: var(--gray-700);
}

.sidebar-nav {
    flex: 1;
    padding: 1rem;
    overflow-y: auto;
}

.nav-item {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.875rem 1rem;
    border-radius: 10px;
    color: var(--gray-600);
    font-weight: 500;
    transition: var(--transition);
    margin-bottom: 0.25rem;
}

.nav-item i {
    font-size: 1.25rem;
}

.nav-item:hover {
    background: var(--primary-50);
    color: var(--primary-600);
}

.nav-item.active {
    background: linear-gradient(135deg, var(--primary-500), var(--primary-600));
    color: white;
    box-shadow: 0 4px 12px rgba(99, 102, 241, 0.3);
}

.sidebar-footer {
    padding: 1rem;
    border-top: 1px solid var(--gray-200);
}

/* Nav Section (Admin Menu Divider) */
.nav-section {
    margin-top: 1rem;
    padding-top: 1rem;
    border-top: 1px solid var(--gray-200);
}

.nav-section-title {
    display: block;
    padding: 0.5rem 1rem;
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--gray-400);
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

/* Navigation Submenu */
.nav-submenu {
    padding: 0.25rem 0;
    margin-right: 1rem;
    border-right: 2px solid var(--primary-200);
}

.nav-subitem {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.5rem 1rem;
    margin-right: 0.5rem;
    font-size: 0.85rem;
    color: var(--gray-600);
    border-radius: 8px;
    transition: var(--transition);
}

.nav-subitem:hover {
    background: var(--gray-100);
    color: var(--primary-600);
}

.nav-subitem.active {
    background: var(--primary-50);
    color: var(--primary-600);
    font-weight: 500;
}

.nav-subitem i {
    font-size: 1rem;
}

/* ============================================
   Main Content
   ============================================ */
.main-content {
    flex: 1;
    margin-right: var(--sidebar-width);
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

/* ============================================
   Header
   ============================================ */
.main-header {
    height: var(--header-height);
    background: rgba(255, 255, 255, 0.9);
    backdrop-filter: blur(10px);
    border-bottom: 1px solid var(--gray-200);
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0 1.5rem;
    position: sticky;
    top: 0;
    z-index: 50;
}

.header-right {
    display: flex;
    align-items: center;
    gap: 1rem;
}

.mobile-menu-btn {
    display: none;
}

.page-title {
    font-size: 1.25rem;
    font-weight: 600;
    color: var(--gray-800);
}

.header-left {
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

/* Notification Dropdown */
.notification-dropdown,
.user-dropdown {
    position: relative;
}

.notification-btn,
.user-btn {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.5rem;
    border-radius: 10px;
    transition: var(--transition);
}

.notification-btn:hover,
.user-btn:hover {
    background: var(--gray-100);
}

.notification-btn {
    position: relative;
}

.notification-btn .badge {
    position: absolute;
    top: 2px;
    left: 2px;
    background: var(--danger);
    color: white;
    font-size: 0.625rem;
    font-weight: 600;
    padding: 2px 5px;
    border-radius: 10px;
    min-width: 16px;
    text-align: center;
}

.avatar {
    width: 36px;
    height: 36px;
    border-radius: 10px;
    background: linear-gradient(135deg, var(--primary-400), var(--primary-600));
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 0.875rem;
}

.avatar img {
    width: 100%;
    height: 100%;
    object-fit: cover;
    border-radius: 10px;
}

.user-name {
    font-weight: 500;
    color: var(--gray-700);
}

/* Dropdown Menu */
.dropdown-menu {
    position: absolute;
    top: 100%;
    left: 0;
    min-width: 200px;
    background: white;
    border-radius: 12px;
    box-shadow: 0 10px 40px rgba(0, 0, 0, 0.15);
    padding: 0.5rem;
    opacity: 0;
    visibility: hidden;
    transform: translateY(10px);
    transition: var(--transition);
    z-index: 100;
}

.dropdown-menu.show {
    opacity: 1;
    visibility: visible;
    transform: translateY(0);
}

.dropdown-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 0.75rem;
    border-bottom: 1px solid var(--gray-100);
    font-weight: 600;
}

.dropdown-header a {
    font-size: 0.75rem;
    color: var(--primary-600);
}

.dropdown-item {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 0.75rem;
    border-radius: 8px;
    color: var(--gray-700);
    transition: var(--transition);
}

.dropdown-item:hover {
    background: var(--gray-50);
}

.dropdown-item i {
    font-size: 1.125rem;
    color: var(--gray-500);
}

.dropdown-divider {
    height: 1px;
    background: var(--gray-100);
    margin: 0.25rem 0;
}

.text-danger {
    color: var(--danger) !important;
}

.text-danger i {
    color: var(--danger) !important;
}

/* Notification Menu */
.notification-menu {
    width: 320px;
    max-height: 400px;
    overflow-y: auto;
}

.notification-list {
    max-height: 320px;
    overflow-y: auto;
}

.notification-item {
    display: flex;
    align-items: flex-start;
    gap: 0.75rem;
    padding: 0.75rem;
    border-radius: 8px;
    transition: var(--transition);
    border-right: 3px solid transparent;
}

.notification-item:hover {
    background: var(--gray-50);
}

.notification-item.unread {
    background: linear-gradient(135deg, rgba(99, 102, 241, 0.08), rgba(99, 102, 241, 0.03));
    border-right-color: var(--primary-500);
}

.notification-icon {
    width: 36px;
    height: 36px;
    border-radius: 10px;
    background: linear-gradient(135deg, var(--primary-100), var(--primary-200));
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    color: var(--primary-600);
}

.notification-icon i {
    font-size: 1rem;
}

.notification-content {
    flex: 1;
    min-width: 0;
}

.notification-content p {
    font-size: 0.875rem;
    color: var(--gray-700);
    line-height: 1.4;
    margin: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
}

.notification-time {
    font-size: 0.75rem;
    color: var(--gray-400);
    margin-top: 0.25rem;
    display: block;
}

.empty-notification {
    padding: 2rem;
    text-align: center;
    color: var(--gray-400);
    font-size: 0.875rem;
}

/* ============================================
   Page Content
   ============================================ */
.page-content {
    flex: 1;
    padding: 1.5rem;
}

/* ============================================
   Flash Messages / Alerts
   ============================================ */
.flash-messages {
    padding: 0 1.5rem;
}

.alert {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 1rem;
    border-radius: 10px;
    margin-bottom: 0.5rem;
    animation: slideIn 0.3s ease;
}

@keyframes slideIn {
    from {
        opacity: 0;
        transform: translateY(-10px);
    }

    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.alert-success {
    background: var(--success-light);
    color: #065F46;
}

.alert-danger {
    background: var(--danger-light);
    color: #991B1B;
}

.alert-warning {
    background: var(--warning-light);
    color: #92400E;
}

.alert-info {
    background: var(--info-light);
    color: #1E40AF;
}

.alert-close {
    margin-right: auto;
    font-size: 1.25rem;
    opacity: 0.5;
}

/* ============================================
   Buttons
   ============================================ */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    padding: 0.75rem 1.25rem;
    border-radius: 10px;
    font-weight: 500;
    transition: var(--transition);
}

.btn-primary {
    background: linear-gradient(135deg, var(--primary-500), var(--primary-600));
    color: white;
    box-shadow: 0 4px 12px rgba(99, 102, 241, 0.3);
}

.btn-primary:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 20px rgba(99, 102, 241, 0.4);
}

.btn-secondary {
    background: var(--gray-100);
    color: var(--gray-700);
}

.btn-secondary:hover {
    background: var(--gray-200);
}

.btn-ghost {
    background: transparent;
    color: var(--gray-600);
}

.btn-ghost:hover {
    background: var(--gray-100);
}

.btn-danger {
    background: linear-gradient(135deg, var(--danger), #DC2626);
    color: white;
}

.btn-sm {
    padding: 0.5rem 0.875rem;
    font-size: 0.875rem;
}

.btn-block {
    width: 100%;
}

/* ============================================
   Forms
   ============================================ */
.form-group {
    margin-bottom: 1.25rem;
}

.form-group label {
    display: block;
    margin-bottom: 0.5rem;
    font-weight: 500;
    color: var(--gray-700);
}

.form-group label .required {
    color: var(--danger);
}

.input-wrapper {
    position: relative;
}

.input-wrapper i {
    position: absolute;
    right: 1rem;
    top: 50%;
    transform: translateY(-50%);
    color: var(--gray-400);
    pointer-events: none;
}

.input-wrapper input,
.input-wrapper select {
    width: 100%;
    padding: 0.875rem 1rem 0.875rem 2.75rem;
    border: 1px solid var(--gray-200);
    border-radius: 10px;
    background: white;
    transition: var(--transition);
}

.input-wrapper input:focus,
.input-wrapper select:focus {
    outline: none;
    border-color: var(--primary-400);
    box-shadow: 0 0 0 3px rgba(99, 102, 241, 0.1);
}

input,
textarea,
select {
    width: 100%;
    padding: 0.875rem 1rem;
    border: 1px solid var(--gray-200);
    border-radius: 10px;
    background: white;
    transition: var(--transition);
}

input:focus,
textarea:focus,
select:focus {
    outline: none;
    border-color: var(--primary-400);
    box-shadow: 0 0 0 3px rgba(99, 102, 241, 0.1);
}

.form-select {
    cursor: pointer;
}

.form-row-2 {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1rem;
}

.password-toggle {
    position: absolute;
    left: 1rem;
    top: 50%;
    transform: translateY(-50%);
    color: var(--gray-400);
    cursor: pointer;
    pointer-events: auto !important;
}

/* Checkbox */
.checkbox-wrapper {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    cursor: pointer;
    user-select: none;
}

.checkbox-wrapper input {
    width: auto;
}

.form-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1.5rem;
}

/* ============================================
   Auth Pages
   ============================================ */
.auth-page {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 2rem;
}

.auth-container {
    position: relative;
    width: 100%;
    max-width: 420px;
}

.auth-card {
    padding: 2.5rem;
}

.auth-header {
    text-align: center;
    margin-bottom: 2rem;
}

.auth-logo {
    width: 64px;
    height: 64px;
    margin: 0 auto 1rem;
    background: linear-gradient(135deg, var(--primary-500), var(--primary-600));
    border-radius: 16px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.auth-logo i {
    font-size: 2rem;
    color: white;
}

.auth-header h1 {
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--gray-800);
    margin-bottom: 0.5rem;
}

.auth-header p {
    color: var(--gray-500);
}

.auth-form {
    margin-bottom: 1.5rem;
}

.forgot-link {
    color: var(--primary-600);
    font-size: 0.875rem;
}

.auth-footer {
    text-align: center;
    color: var(--gray-500);
}

.auth-footer a {
    color: var(--primary-600);
    font-weight: 500;
}

/* Background Shapes */
.auth-bg {
    position: fixed;
    inset: 0;
    pointer-events: none;
    z-index: -1;
}

.bg-shape {
    position: absolute;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.1);
}

.bg-shape-1 {
    width: 400px;
    height: 400px;
    top: -100px;
    right: -100px;
}

.bg-shape-2 {
    width: 300px;
    height: 300px;
    bottom: -50px;
    left: -50px;
}

.bg-shape-3 {
    width: 200px;
    height: 200px;
    top: 50%;
    left: 30%;
}

/* ============================================
   Dashboard
   ============================================ */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 1.5rem;
    margin-bottom: 1.5rem;
}

.stat-card {
    padding: 1.5rem;
    display: flex;
    align-items: center;
    gap: 1rem;
}

.stat-icon {
    width: 56px;
    height: 56px;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.stat-icon i {
    font-size: 1.5rem;
    color: white;
}

.stat-content h3 {
    font-size: 1.75rem;
    font-weight: 700;
    color: var(--gray-800);
}

.stat-content p {
    color: var(--gray-500);
    font-size: 0.875rem;
}

.dashboard-grid {
    display: grid;
    grid-template-columns: 2fr 1fr;
    gap: 1.5rem;
}

.dashboard-card {
    overflow: hidden;
}

.card-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 1.25rem;
    border-bottom: 1px solid var(--gray-100);
}

.card-header h2 {
    font-size: 1rem;
    font-weight: 600;
    display: flex;
    align-items: center;
    gap: 0.5rem;
    color: var(--gray-800);
}

.card-body {
    padding: 1rem;
}

/* Ticket List in Dashboard */
.ticket-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.ticket-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 1rem;
    border-radius: 10px;
    transition: var(--transition);
}

.ticket-item:hover {
    background: var(--gray-50);
}

.ticket-info {
    flex: 1;
}

.ticket-number {
    font-size: 0.75rem;
    color: var(--primary-600);
    font-weight: 600;
}

.ticket-info h4 {
    font-weight: 500;
    margin: 0.25rem 0;
    color: var(--gray-800);
}

.ticket-meta {
    display: flex;
    gap: 1rem;
    font-size: 0.75rem;
    color: var(--gray-500);
}

.meta-item {
    display: flex;
    align-items: center;
    gap: 0.25rem;
}

.ticket-status {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 0.5rem;
}

/* Status & Priority Badges */
.status-badge,
.priority-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
    padding: 0.25rem 0.75rem;
    border-radius: 20px;
    font-size: 0.75rem;
    font-weight: 500;
}

.status-badge.lg,
.priority-badge.lg {
    padding: 0.5rem 1rem;
    font-size: 0.875rem;
}

/* Quick Actions */
.quick-actions {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 0.75rem;
}

.quick-action-btn {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    padding: 1.25rem;
    border-radius: 12px;
    background: var(--gray-50);
    color: var(--gray-700);
    transition: var(--transition);
}

.quick-action-btn i {
    font-size: 1.5rem;
    color: var(--primary-500);
}

.quick-action-btn:hover {
    background: var(--primary-50);
    color: var(--primary-600);
}

/* Empty State */
.empty-state {
    text-align: center;
    padding: 3rem;
    color: var(--gray-500);
}

.empty-state i {
    font-size: 3rem;
    margin-bottom: 1rem;
    opacity: 0.5;
}

.empty-state h3 {
    margin-bottom: 0.5rem;
    color: var(--gray-700);
}

.empty-state .btn {
    margin-top: 1rem;
}

/* ============================================
   Tickets Page
   ============================================ */
.page-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1.5rem;
    flex-wrap: wrap;
    gap: 1rem;
}

.header-filters {
    display: flex;
    align-items: center;
    gap: 1rem;
}

.filter-tabs {
    display: flex;
    background: rgba(255, 255, 255, 0.9);
    border-radius: 10px;
    padding: 0.25rem;
}

.filter-tab {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.625rem 1rem;
    border-radius: 8px;
    color: var(--gray-600);
    font-weight: 500;
    transition: var(--transition);
}

.filter-tab:hover {
    color: var(--gray-800);
}

.filter-tab.active {
    background: white;
    color: var(--primary-600);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
}

.search-box {
    position: relative;
}

.search-box i {
    position: absolute;
    right: 1rem;
    top: 50%;
    transform: translateY(-50%);
    color: var(--gray-400);
}

.search-box input {
    padding: 0.625rem 1rem 0.625rem 2.5rem;
    border-radius: 10px;
    border: 1px solid transparent;
    background: rgba(255, 255, 255, 0.9);
    min-width: 250px;
}

.search-box input:focus {
    border-color: var(--primary-400);
}

/* Tickets Table */
.tickets-table {
    overflow: hidden;
}

.tickets-table table {
    width: 100%;
    border-collapse: collapse;
}

.tickets-table th {
    text-align: right;
    padding: 1rem;
    font-weight: 600;
    color: var(--gray-600);
    background: var(--gray-50);
    border-bottom: 1px solid var(--gray-200);
}

.tickets-table td {
    padding: 1rem;
    border-bottom: 1px solid var(--gray-100);
}

.ticket-row {
    cursor: pointer;
    transition: var(--transition);
}

.ticket-row:hover {
    background: var(--gray-50);
}

.ticket-subject {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.reply-count {
    display: flex;
    align-items: center;
    gap: 0.25rem;
    font-size: 0.75rem;
    color: var(--gray-500);
    background: var(--gray-100);
    padding: 0.125rem 0.5rem;
    border-radius: 10px;
}

.user-cell {
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.avatar-sm {
    width: 28px;
    height: 28px;
    border-radius: 8px;
    background: linear-gradient(135deg, var(--primary-400), var(--primary-600));
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.75rem;
    font-weight: 600;
}

.date-cell {
    display: block;
    color: var(--gray-700);
}

.time-cell {
    font-size: 0.75rem;
    color: var(--gray-500);
}

/* Pagination */
.pagination {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    padding: 1rem;
    border-top: 1px solid var(--gray-100);
}

.page-btn {
    width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 8px;
    color: var(--gray-600);
    transition: var(--transition);
}

.page-btn:hover {
    background: var(--gray-100);
}

.page-btn.active {
    background: var(--primary-500);
    color: white;
}

/* ============================================
   Ticket Detail
   ============================================ */
.ticket-layout {
    display: grid;
    grid-template-columns: 1fr 320px;
    gap: 1.5rem;
}

.ticket-header {
    padding: 1.5rem;
    margin-bottom: 1.5rem;
}

.ticket-title h1 {
    font-size: 1.25rem;
    font-weight: 600;
    margin-bottom: 0.5rem;
}

.ticket-badges {
    display: flex;
    gap: 0.5rem;
}

/* Messages Container */
.messages-container {
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.messages-list {
    flex: 1;
    padding: 1.5rem;
    max-height: 500px;
    overflow-y: auto;
}

.message {
    display: flex;
    gap: 1rem;
    margin-bottom: 1.5rem;
}

.message-avatar {
    width: 40px;
    height: 40px;
    border-radius: 10px;
    background: linear-gradient(135deg, var(--gray-400), var(--gray-500));
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    flex-shrink: 0;
}

.message-customer .message-avatar {
    background: linear-gradient(135deg, var(--primary-400), var(--primary-600));
}

.message-agent .message-avatar {
    background: linear-gradient(135deg, var(--success), #059669);
}

.message-content {
    flex: 1;
    background: var(--gray-50);
    border-radius: 12px;
    padding: 1rem;
}

.message-customer .message-content {
    background: var(--primary-50);
}

.message-internal .message-content {
    background: #FEF9C3;
    border: 1px dashed #F59E0B;
}

.message-header {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    margin-bottom: 0.5rem;
}

.message-header strong {
    color: var(--gray-800);
}

.message-time {
    font-size: 0.75rem;
    color: var(--gray-500);
}

.internal-badge {
    font-size: 0.75rem;
    background: #FEF3C7;
    color: #92400E;
    padding: 0.125rem 0.5rem;
    border-radius: 10px;
    display: flex;
    align-items: center;
    gap: 0.25rem;
}

.message-body {
    color: var(--gray-700);
    line-height: 1.7;
}

.system-message {
    text-align: center;
    padding: 0.75rem;
    font-size: 0.875rem;
    color: var(--gray-500);
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
}

/* Reply Form */
.reply-form {
    border-top: 1px solid var(--gray-200);
    padding: 1rem;
}

.reply-type-toggle {
    display: flex;
    gap: 0.5rem;
    margin-bottom: 1rem;
}

.toggle-btn {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.5rem 1rem;
    border-radius: 8px;
    background: var(--gray-100);
    color: var(--gray-600);
    cursor: pointer;
    transition: var(--transition);
}

.toggle-btn.active {
    background: var(--primary-500);
    color: white;
}

.reply-input textarea {
    resize: vertical;
    min-height: 100px;
}

.reply-actions {
    margin-top: 1rem;
    display: flex;
    justify-content: flex-end;
}

/* Sidebar Cards */
.sidebar-card {
    padding: 1.25rem;
    margin-bottom: 1rem;
}

.sidebar-card h3 {
    font-size: 0.875rem;
    font-weight: 600;
    display: flex;
    align-items: center;
    gap: 0.5rem;
    margin-bottom: 1rem;
    color: var(--gray-700);
}

.sidebar-form {
    margin-bottom: 1.25rem;
}

.sidebar-form label {
    display: block;
    font-size: 0.75rem;
    color: var(--gray-500);
    margin-bottom: 0.5rem;
}

.sidebar-form select {
    margin-bottom: 0.5rem;
}

/* Info List */
.info-list {
    display: grid;
    gap: 0.75rem;
}

.info-list dt {
    font-size: 0.75rem;
    color: var(--gray-500);
}

.info-list dd {
    font-weight: 500;
    color: var(--gray-800);
}

/* SLA Timer */
.sla-timer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 0.75rem;
    background: var(--gray-50);
    border-radius: 8px;
    margin-bottom: 0.5rem;
}

.sla-timer.breached {
    background: var(--danger-light);
}

.sla-label {
    font-size: 0.75rem;
    color: var(--gray-600);
}

.sla-time {
    font-weight: 600;
    color: var(--gray-800);
}

/* History List */
.history-list {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
}

.history-item {
    display: flex;
    gap: 0.75rem;
}

.history-icon {
    width: 28px;
    height: 28px;
    border-radius: 8px;
    background: var(--gray-100);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.history-icon i {
    font-size: 0.875rem;
    color: var(--gray-500);
}

.history-content p {
    font-size: 0.875rem;
    color: var(--gray-700);
}

.history-time {
    font-size: 0.75rem;
    color: var(--gray-500);
}

/* ============================================
   Create Ticket
   ============================================ */
.create-ticket-page {
    max-width: 700px;
    margin: 0 auto;
}

.create-ticket-card {
    padding: 2rem;
}

.ticket-form .form-group label {
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.form-actions {
    display: flex;
    justify-content: space-between;
    margin-top: 2rem;
    padding-top: 1.5rem;
    border-top: 1px solid var(--gray-200);
}

/* ============================================
   Organizations
   ============================================ */
.organizations-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
    gap: 1.5rem;
}

.org-card {
    padding: 1.5rem;
    cursor: pointer;
    transition: var(--transition);
}

.org-card:hover {
    transform: translateY(-4px);
    box-shadow: 0 12px 40px rgba(0, 0, 0, 0.15);
}

.org-logo {
    width: 64px;
    height: 64px;
    border-radius: 16px;
    background: var(--gray-100);
    display: flex;
    align-items: center;
    justify-content: center;
    margin-bottom: 1rem;
}

.org-logo i {
    font-size: 2rem;
    color: var(--gray-400);
}

.org-logo img {
    width: 100%;
    height: 100%;
    object-fit: cover;
    border-radius: 16px;
}

.org-info h3 {
    font-size: 1.125rem;
    font-weight: 600;
    color: var(--gray-800);
    margin-bottom: 0.25rem;
}

.org-code {
    font-size: 0.75rem;
    color: var(--gray-500);
}

.org-stats {
    display: flex;
    gap: 2rem;
    margin-top: 1rem;
    padding-top: 1rem;
    border-top: 1px solid var(--gray-100);
}

.org-stats .stat {
    text-align: center;
}

.org-stats .stat-value {
    display: block;
    font-size: 1.25rem;
    font-weight: 700;
    color: var(--primary-600);
}

.org-stats .stat-label {
    font-size: 0.75rem;
    color: var(--gray-500);
}

/* ============================================
   Mobile Responsive
   ============================================ */
@media (max-width: 1024px) {
    .dashboard-grid {
        grid-template-columns: 1fr;
    }

    .ticket-layout {
        grid-template-columns: 1fr;
    }

    .ticket-sidebar {
        order: -1;
    }
}

@media (max-width: 768px) {
    .sidebar {
        transform: translateX(100%);
    }

    .sidebar.open {
        transform: translateX(0);
    }

    .main-content {
        margin-right: 0;
    }

    .mobile-menu-btn {
        display: flex;
        align-items: center;
        justify-content: center;
        width: 40px;
        height: 40px;
        border-radius: 10px;
        font-size: 1.25rem;
    }

    .page-header {
        flex-direction: column;
        align-items: stretch;
    }

    .header-filters {
        flex-wrap: wrap;
    }

    .search-box input {
        min-width: auto;
        width: 100%;
    }

    .form-row-2 {
        grid-template-columns: 1fr;
    }

    .tickets-table {
        overflow-x: auto;
    }

    .tickets-table table {
        min-width: 600px;
    }
}
/* ============================================
   Notification Modal & Enhanced Dropdown
   ============================================ */

/* Notification Dropdown Enhancements */
.notification-menu {
    min-width: 320px;
    max-height: 400px;
    overflow-y: auto;
}

.notification-list {
    max-height: 300px;
    overflow-y: auto;
}

.notification-item {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    padding: 12px 16px;
    cursor: pointer;
    transition: var(--transition);
    border-bottom: 1px solid var(--gray-100);
    position: relative;
}

.notification-item:last-child {
    border-bottom: none;
}

.notification-item:hover {
    background: var(--gray-50);
}

.notification-item.unread {
    background: linear-gradient(90deg, var(--primary-50) 0%, transparent 100%);
}

.notification-icon {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background: var(--primary-100);
    color: var(--primary-600);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.notification-content {
    flex: 1;
    min-width: 0;
}

.notification-content p {
    font-size: 0.9rem;
    color: var(--gray-800);
    margin: 0;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.notification-time {
    font-size: 0.75rem;
    color: var(--gray-400);
    display: block;
    margin-top: 2px;
}

.unread-dot {
    position: absolute;
    top: 50%;
    left: 8px;
    transform: translateY(-50%);
    width: 8px;
    height: 8px;
    background: var(--primary-500);
    border-radius: 50%;
}

.empty-notification {
    padding: 32px 16px;
    text-align: center;
    color: var(--gray-400);
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 8px;
}

.empty-notification i {
    font-size: 2rem;
}

/* Notification Modal */
.notification-modal-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, 0.5);
    backdrop-filter: blur(6px);
    z-index: 9999;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px;
    opacity: 0;
    visibility: hidden;
    transition: all 0.3s ease;
}

.notification-modal-overlay.show {
    opacity: 1;
    visibility: visible;
}

.notification-modal {
    background: white;
    border-radius: 16px;
    width: 100%;
    max-width: 480px;
    box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.25);
    transform: translateY(-20px) scale(0.95);
    transition: transform 0.3s ease;
    overflow: hidden;
}

.notification-modal-overlay.show .notification-modal {
    transform: translateY(0) scale(1);
}

.notification-modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 16px 20px;
    background: linear-gradient(135deg, var(--primary-500), var(--primary-600));
    color: white;
}

.notification-modal-header h3 {
    margin: 0;
    font-size: 1rem;
    display: flex;
    align-items: center;
    gap: 8px;
}

.modal-close-btn {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: rgba(255,255,255,0.2);
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: var(--transition);
}

.modal-close-btn:hover {
    background: rgba(255,255,255,0.3);
}

.notification-modal-body {
    padding: 20px;
    font-size: 0.95rem;
    line-height: 1.7;
    color: var(--gray-700);
}

.notification-modal-body p {
    margin: 0;
}

.notification-modal-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 12px 20px;
    background: var(--gray-50);
    border-top: 1px solid var(--gray-100);
}

.modal-time {
    font-size: 0.8rem;
    color: var(--gray-400);
    display: flex;
    align-items: center;
    gap: 4px;
}